Refund policy
Returns and Refunds Policy - Larovie
At Larovie, we are committed to providing authentic, high-quality products while adhering to the highest standards of hygiene and safety. To ensure complete transparency, here's everything you need to know about our returns policy:
Final Sale Policy
To maintain the safety and hygiene of our products, all purchases are final and are not eligible for returns once received.
Exchanges for Damaged or Defective Products
If you receive a damaged or defective product, you can request an exchange within 7 days of receiving your order.
Please contact us at support@larovie.ae with clear photos of the product and your order details—our team will be happy to assist you promptly.
To be eligible for an exchange, products must be unused, in their original packaging, and accompanied by proof of purchase.
How the Exchange Process Works
Upon approval, we will email you a prepaid shipping label ready to print.
Simply print the label, attach it to your package, and deliver it to the designated courier.
We cover all return shipping costs as part of our commitment to providing you with a seamless experience.
Return Address
Larovie - F.Z.C
Orient Tower C, 2308, Ajman, United Arab Emirates.
Important Information
For hygiene reasons, personal care and beauty products are non-returnable once purchased.
Sale items and gift cards are also non-returnable.
Refunds
If a refund is approved instead of an exchange, the amount will be credited back to your original account within 3 to 5 business days.
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